Information Technology Support Specialist

6 days ago


College Station, Texas, United States Applied Research Laboratory at the Penn State University Full time

The Applied Research Laboratory at Penn State University is seeking a highly skilled and motivated undergraduate student to join our team as an Information Technology Support Specialist. This is an exciting opportunity to work in a dynamic and collaborative environment, supporting a variety of information technology disciplines.

Key Responsibilities:

  • Provide end-user support and technical assistance to ensure seamless operation of computing and network systems.

  • Assist in the development and maintenance of technical documentation, process guides, and equipment manuals.

  • Collaborate with the IT team to identify and resolve technical issues, and implement solutions to improve system performance and security.

  • Support the configuration, installation, and maintenance of network equipment, software, and hardware.

  • Participate in cybersecurity initiatives and contribute to the development of secure systems and processes.

  • Assist with programming and software development tasks, and other duties as assigned.

Requirements:

  • Excellent communication, customer service, and technical writing skills.

  • Strong organizational and problem-solving skills, with the ability to work independently and as part of a team.

  • Proficiency in Microsoft Windows systems, iOS, and Linux.

  • Ability to work up to 30 hours per week during the fall and spring semesters, and 40 hours per week over the summer.

Preferred Qualifications:

  • Experience with configuration, installation, and support of network equipment and programming.

  • Knowledge of cybersecurity principles and practices.

The Applied Research Laboratory is committed to diversity, equity, and inclusion, and we believe that this is central to our success as a Department of Defense designated University Affiliated Research Center (UARC). We are at our best when we draw on the talents of all parts of society, and our greatest accomplishments are achieved when diverse perspectives are part of our workforce.



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