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Hotel Guest Services Agent

2 months ago

Birmingham AL USA, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs, local discounts, and employee rates on hotel stays.

Location Description

The Hilton Birmingham at UAB is a world-class property that consistently rises above the competition. On day one, you'll begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks, and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We're an Employer of Choice, understanding that the care of our team members is as important as the service we provide to our guests and the communities around us. Our property boasts 295 guest rooms, 14,892 sq ft of meeting space, an on-site F&B outlet, and a bar.

Overview

We're seeking a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate will use their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Your Role:
  • Help guests discover their Wanderlust experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Interact with all guests, welcoming each guest to our hotel
  • Park and retrieve guests' vehicles as requested
  • Escort and orient guests to the front desk for check-in
  • Assist lobby attendant in keeping entrance area clean and organized
  • Be the difference with all guests and employees, doing more than just the norm

Excellent Benefits

401k after 90 days, company match to 6%

Quarterly Bonus Eligibility

Medical/Dental/Vision Insurance

Company-paid and Optional Life Insurance

Company-paid and Optional Accidental Insurance

Critical Illness and Hospitalization

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Awesome Vacation and Paid Time-Off Policies

Work-Life Balance support resources

Hilton Hotel Discounts Worldwide

Pyramid Global Hospitality Discounts