Hotel Front Desk Agent

2 months ago


Birmingham, United States Crestview Management, LLC Full time
Marriott Birmingham is Front Desk Associate - Evening

Shift: 3:30pm - 11pm

Location: Marriott Birmingham

3590 Grandview Pkwy

Birmingham, Al 35243

Hotel Front Desk Agent
Job Description

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.
Responsibilities:
  • Greet guests and check them in and out of the hotel.
  • Answer phone calls and respond to guest inquiries.
  • Handle guest requests and concerns in a timely and professional manner.
  • Provide information about the hotel and its amenities.
  • Assist with room reservations and changes.
  • Process payments and maintain accurate records.
  • Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred.
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Proficient in Microsoft Office and hotel reservation software
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and organizational skills


Shift: 3:30pm - 11pm

Benefits:

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.

E.O.E.

  • Birmingham, Alabama, United States Hotel Indigo Full time

    Hotel Front Desk Clerk Job DescriptionWe are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Hotel Indigo. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Bookkeeping:...

  • Front Desk Agent

    4 weeks ago


    Birmingham, Michigan, United States The Townsend Hotel Full time

    Job Title: Front Desk AgentJoin The Townsend Hotel team as a Front Desk Agent and be part of a dynamic and customer-focused environment. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Services:...


  • Birmingham, Alabama, United States Hotel Indigo Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Hotel Indigo Birmingham. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesManage guest accounts, including check-in,...


  • Birmingham, Alabama, United States Hotel Indigo Full time

    We are seeking a skilled and enthusiastic front desk agent to join our guest services team at Hotel Indigo.Key Responsibilities:Bookkeeping: Maintain accurate records of all hotel guest account information.Mitigate customer complaints as needed.Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates,...


  • Birmingham, Alabama, United States Hotel Indigo Full time

    Hotel Front Desk Clerk Job DescriptionWe are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our team at Hotel Indigo. As a key member of our guest services team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest...

  • Hotel Front Desk Clerk

    5 months ago


    Birmingham, United States Hotel Indigo Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...


  • Birmingham, AL, USA, United States Hotel Indigo Full time

    Hotel Front Desk Clerk Job DescriptionWe are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our guest services team at Hotel Indigo. As a key member of our team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.Key Responsibilities:Guest...


  • Birmingham, United States Hotel Indigo Full time

    Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly...


  • Birmingham, Alabama, United States Hotel Indigo Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Indigo. As a key member of our guest services team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.The ideal candidate will possess excellent communication skills, a passion for...

  • Franchise Hotel

    5 months ago


    Birmingham, United States IHG Full time

    **Your web browser (Chrome 88) is out of date.** **Franchise Hotel - Front Desk Agent - FULL TIME** **Hotel Brand:** Hotel Indigo **Location:** United States, Alabama, Birmingham **Hotel:** Hotel Indigo - Birmingham Five Points S - UAB - (BHMID) **Job number:** FRBHMID840 **Share:** Apply *This job posting is for a position at a Hotel owned and operated by...


  • Birmingham, Alabama, United States Hotel Indigo Full time

    Hotel Front Desk Clerk Job DescriptionWe are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our guest services team at Hotel Indigo. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Bookkeeping: Maintain...

  • Front Desk Agent

    4 weeks ago


    Birmingham, United States Schulte Companies Full time

    Schulte Companies - 1903 29th Ave S [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • AM Front Desk Agent

    2 weeks ago


    Birmingham, United States Hilton Garden Inn Full time

    Who Are We and Who are we looking for... ? The Hilton Garden Inn Birmingham SE at Liberty Park and RAM Hotels. We are seeking a friendly and professional Front Desk Agent in the mornings to join our team at our hotel, the Hilton Garden Inn BHAM SE Liberty Park. Recently ranked by BHAM BUSINESS JOURNAL at #3 (out of 83 area hotels) and currently #6 on...


  • Birmingham, Alabama, United States Hotel Indigo Full time

    Job OverviewOur hotel is seeking a Night Auditor to join our team. The ideal candidate will have strong attention to financial details, excellent communication skills, and a genuine love of interacting with people. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the...


  • Birmingham, Michigan, United States The Townsend Hotel Full time

    Job Title: Front Desk AgentJoin The Townsend Hotel team as a Front Desk Agent, providing exceptional guest service and ensuring a seamless experience for our valued guests.Responsibilities:Guest Services: Provide prompt and efficient service to guests, responding to inquiries, requests, and complaints in a professional and courteous manner.Reservations:...

  • Front Desk Agent

    1 week ago


    Birmingham, United States HYATT Hotels Full time

    Hyatt Hotels - 1000 Riverchase Galleria [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties;...

  • Front Desk Agent

    1 month ago


    Birmingham, Alabama, United States IHG Full time

    Hotel Indigo UAB Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring the smooth day-to-day functioning of our hotel.Responsibilities:Audit...


  • Birmingham, Alabama, United States Hotel Indigo Full time

    Hotel Night Auditor Job DescriptionWe are seeking a detail-oriented and customer-focused individual to join our team as a Hotel Night Auditor. As a key member of our front desk team, you will be responsible for ensuring the accuracy and integrity of our financial records, while providing exceptional service to our guests.Responsibilities:Conduct thorough...

  • Front Desk Agent

    4 weeks ago


    Birmingham, Alabama, United States Aimbridge Hospitality Full time

    Job SummaryAimbridge Hospitality is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Responsibilities:Provide warm and welcoming service to all guests, responding to their needs and...


  • Birmingham, AL, USA, United States Crestview Management, LLC Full time

    Hotel Front Desk AgentAbout the RoleWe are seeking a skilled and friendly Hotel Front Desk Agent to join our team at Crestview Management, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.ResponsibilitiesDeliver outstanding customer service to...