Bilingual Retail Specialist
4 days ago
Job Summary: We are seeking a highly skilled and bilingual Floating Retail Specialist to join our team. As a key member of our customer solutions team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in our retail locations.
Key Responsibilities:
- Travel to various locations within the district, maintaining a flexible schedule to meet business needs.
- Be the face of Asurion, delivering personalized customer experiences and providing technical expertise to resolve customer issues.
- Provide technical support, troubleshoot, and repair customer electronic devices.
- Drive quality sales in job fusion roles, such as Delivery & Expert Set up and Messaging.
- Monitor virtual messaging platforms, upselling Asurion home+ products based on business needs.
- Complete initial 5-week training, including Apple & Samsung Certifications.
- Manage inventory and partner with cross-functional teams to deliver programs and processes.
- Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs.
- Drive own vehicle safely and responsibly to and from locations in various conditions.
Requirements:
- 1+ years of customer service/sales experience.
- 6+ months experience with product service support or electronics troubleshooting (preferred).
- Ability to work a flexible retail schedule, with varying hours and days.
- Must be willing to travel up to 50 miles from store to store, with limited notice.
- Travel for this position should be expected up to 100% of the time.
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
- A completed background check (criminal and drug test).
- Basic knowledge of Microsoft Office.
- Knowledge of mobile devices and operating systems.
- Bilingual in Spanish required.
We Offer:
- Certifications & ongoing training.
- Competitive hourly pay & performance-based bonuses.
- Benefits – Health, Dental, Vision and more.
- Paid Time off.
- Career growth opportunities.
- Skills development and hands-on training.
- Uniform allowances.
- Mileage Reimbursement.
- And more Asurion offers a wide range of perks and benefits for mental, physical and financial health.
About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
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