Bilingual Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions, and recommending the right solutions to meet their needs.
Key Responsibilities- Provide exceptional customer service to wholesale and retail customers, responding to their inquiries and resolving any concerns in a timely and professional manner.
- Build strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
- Process sales transactions accurately and efficiently, ensuring that all customer interactions are handled with a high level of professionalism and courtesy.
- Stay up-to-date with product knowledge and features, providing customers with expert advice and recommendations to drive sales and customer satisfaction.
- Work collaboratively with the sales team to achieve sales goals and objectives, ensuring that all customers receive a seamless and exceptional experience.
- Must be at least 18 years of age and legally authorized to work in the country of employment.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Must be willing to work all scheduled hours, including evenings and weekends.
- Valid, unrestricted driver's license.
- High school diploma or equivalent.
- Previous experience working in a delivery, retail, or customer service position.
- Previous experience selling paint and paint-related products.
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest level of service and support, and we are seeking a talented and dedicated individual to join our team.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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