Insurance Client Service Representative
2 weeks ago
We are seeking a highly skilled Client Service Specialist to join our team at Hylant. As a key member of our client service team, you will be responsible for providing exceptional service and support to our clients and teams, handling daily service needs, and delivering a best-in-class client experience.
Key Responsibilities- Respond to and document routine client inquiries, escalating complex issues to senior staff.
- Process daily service needs, including change requests, endorsements, proofs, audits, and policy-related documents.
- Manage activities and follow-ups to document and accomplish open items within expected timeframes.
- Review and process policies and endorsements for accuracy, addressing discrepancies for resolution.
- Assist with new and renewal processes, including gathering information, document preparation, binding, marketing, and other needs as directed.
- Support client documentation preparation, such as creating branded templates and developing basic content for proposals, stewardship, and presentations.
- Leverage Hylant technology, tools, and resources to proactively manage internal systems, client portals, and assigned account details.
- Assist with invoicing and billing questions or issues.
- Drive completion of Surplus Lines process for non-admitted placements, ensuring accurate state filings.
- Bachelor's degree in business, insurance, risk management, or a related field.
- Two or more years of insurance client service experience.
- Active Property & Casualty License.
- Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
- Basic analytical skills.
- Excellent attention to detail.
- Exceptional oral and written communication skills.
- Ability to work well in a team environment.
Hylant is a full-service insurance brokerage with over 20 offices in eight states. We are a multi-year recipient of Best Places to Work in Insurance and pride ourselves on being a family-owned business that treats our clients, employees, and communities like family. We are an equal opportunity workplace and participate in E-Verify.
-
Insurance Specialist
2 weeks ago
Birmingham, Michigan, United States Hantz Group Full timeJob OverviewHantz Group, a Michigan-based financial company, seeks a skilled Premier Insurance Specialist to join their team. As a liaison between field staff and product companies, this role plays a critical part in delivering holistic financial solutions to clients.Key ResponsibilitiesLiaise with Registered Representatives and Product Providers to ensure...
-
Insurance Specialist
7 days ago
Birmingham, Michigan, United States Hantz Group Full timeJob OverviewHantz Group, a Michigan-based financial company, seeks a skilled Premier Insurance Specialist to join its team. As a liaison between field staff and product companies, this role plays a critical part in delivering holistic financial solutions to clients.Key ResponsibilitiesLiaise with Registered Representatives and Product Providers to ensure...
-
Customer Service Representative
3 weeks ago
Birmingham, Michigan, United States Martinizing Dry Cleaning Full time{"Job Title": "Customer Service Representative", "Job Description": "Join Our Team at Martinizing Dry CleaningWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front counter team, you will be responsible for providing exceptional customer service, processing orders,...
-
Client Service Associate
4 days ago
Birmingham, Michigan, United States Raymond James Financial Services Full timeJob Title: Client Service AssociateRaymond James Financial Services is seeking a highly motivated and detail-oriented Client Service Associate to join our team in Birmingham, MI.Job SummaryWe are looking for a dynamic individual who can provide high-quality administrative support to our Financial Advisors and clients. The ideal candidate will have excellent...
-
Customer Service Representative
4 weeks ago
Birmingham, Michigan, United States Massage Envy Full time{"title": "Sales and Customer Service Associate", "description": "Unlock Your Potential at Massage EnvyAre you passionate about helping others achieve their wellness goals? At Massage Envy Birmingham, we're committed to delivering exceptional experiences and growing our member base to make a meaningful impact in our community.Perks and Benefits:Competitive...
-
Sales and Customer Service Representative
3 weeks ago
Birmingham, Michigan, United States Massage Envy Full timeAbout the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.Key ResponsibilitiesProvide outstanding customer service and ensure every...
-
Customer Service Representative
4 weeks ago
Birmingham, Michigan, United States Elizabeth Ross - State Farm Agent Full timeJob Description**About the Role**We are seeking a highly motivated and customer-focused professional to join our team as an Agent's Assistant at Elizabeth Ross - State Farm Agent. As a key member of our team, you will play a vital role in helping our business grow through exceptional customer service and value-based conversations.Key...
-
Client Relations Specialist
1 month ago
Birmingham, Michigan, United States Qonten Full timeClient Relations SpecialistJoin our dynamic team at Qonten as a Client Relations Specialist, where you will play a crucial role in enhancing customer satisfaction and loyalty.Key Responsibilities:Assist clients with their travel requirements, including responding to inquiries, managing bookings, and facilitating check-in processes.Work collaboratively with...
-
Client Support Coordinator
1 month ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Commensurate with experiencePosition Summary:Detroit IT is seeking a dedicated Service Desk Coordinator to serve as the primary point of contact for all client support inquiries. This role involves acting as an advocate for customers by managing and prioritizing service desk tickets, overseeing service progress, and providing updates on...
-
Client Support Coordinator
1 month ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Commensurate with experiencePosition Summary:Detroit IT is seeking a dedicated Service Desk Coordinator to serve as the primary point of contact for all client support inquiries. This role is essential in advocating for customers by managing and prioritizing service desk tickets, overseeing service progress, and providing timely updates...
-
Customer Service Ambassador
1 month ago
Birmingham, Michigan, United States Martinizing Dry Cleaning Full timeAbout the RoleMartinizing Dry Cleaning is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front counter team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients, and contributing to the overall success of...
-
Customer Service Representative
3 weeks ago
Birmingham, Michigan, United States Walgreens Full timeCustomer Service Associate at WalgreensWe are seeking a skilled Customer Service Associate to join our team at Walgreens. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, processing transactions, and recommending products to customers.Key Responsibilities:Model and deliver a distinctive and...
-
Customer Service Representative
4 weeks ago
Birmingham, Michigan, United States Martinizing Dry Cleaning Full timeMartinizing Dry Cleaning is a leading dry cleaning company that is growing its operations and seeking motivated employees to provide exceptional customer service in the front counter and assemble and bag orders in the back. We are looking for candidates with a positive and friendly attitude who can provide clear descriptions of our services and processes to...
-
Customer Service Representative
4 weeks ago
Birmingham, Michigan, United States FedEx Full timeJob SummaryThe Store Consultant is a customer-focused team member who consistently delivers a positive experience to all customers. This role requires consultative skills to anticipate customer needs, suggest alternatives, and provide solutions.Key ResponsibilitiesProvide exceptional customer service by using consultative skills to understand each customer's...
-
Customer Service Representative
4 weeks ago
Birmingham, Michigan, United States Mr Handyman Full timeAbout Mr. HandymanMr. Handyman is a leading provider of home repair and maintenance services, committed to delivering exceptional customer experiences and quality workmanship.Job SummaryWe are seeking a highly organized and detail-oriented Office Professional to join our team. As a key member of our office staff, you will be responsible for leading...
-
Customer Service Representative
1 month ago
Birmingham, Michigan, United States Qonten Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our airport operations team, you will be responsible for providing exceptional service to our guests, ensuring their travel needs are met, and creating memorable experiences.Key ResponsibilitiesAssist guests with...
-
Bilingual Customer Service Representative
2 weeks ago
Birmingham, Michigan, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right...
-
Retail Customer Service Representative
2 weeks ago
Birmingham, Michigan, United States FedEx Full timeJob Summary:The Store Consultant at FedEx Office is responsible for delivering a positive customer experience to all customers. This customer service-focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store,...
-
Private Client Financial Advisor
4 weeks ago
Birmingham, Michigan, United States Citizens Full timeAbout the RoleCitizens is seeking a skilled Private Client Financial Advisor to join our team. As a key member of our wealth management team, you will be responsible for providing tailored financial advice and solutions to our affluent clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with existing and...
-
Residential Paint Sales Representative
1 month ago
Birmingham, Michigan, United States Sherwin-Williams Full timeJob Overview:Sherwin-Williams is seeking a highly motivated and results-driven Residential Paint Sales Representative to join our team. As a key member of our sales team, you will be responsible for initiating and managing customer relationships in the residential repaint market.Key Responsibilities:Develop and execute a territory market strategy to secure...