Retail Customer Service Associate

5 days ago


Birmingham, Michigan, United States FedEx Full time
Job Summary:

The Customer Experience Specialist will deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This role requires knowledge of all areas of the Store's business, including print, signs & graphics, and shipping. The ideal candidate will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Key Responsibilities:
  • Provide exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
  • Assist in the training of store team members and follow instructions of supervisors.
  • Take complex customer orders using order systems and provide accurate pricing information.
  • Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
  • Maintain a safe, clean, and orderly retail Store.

Requirements:
  • High school diploma or equivalent education.
  • Excellent verbal and written communication skills.
  • Ability to stand during entire shift, excluding meal and rest periods.
  • Ability to move and lift 55 pounds.
  • Ability to perform work activities requiring cooperation and instruction.


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