Customer Service Representative
4 weeks ago
Overview:
We're seeking a skilled and compassionate individual to join our team as a Sales and Service Associate at Massage Envy Birmingham. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and promoting the value of Total Body Care.
Responsibilities:
- Provide outstanding customer service and ensure every guest feels valued and understood.
- Promote the Massage Envy Wellness Program and educate clients on new and expanded services.
- Support clinic flow by greeting clients, scheduling services, and addressing questions.
- Help grow and retain a client base through in-person and phone/email outreach.
Perks and Benefits:
- Competitive base pay plus bonuses and commissions.
- Employee Assistance Program.
- Flexible schedule for a better work-life balance.
- In-depth product and service training.
- A free massage, skincare, or stretch service hour three times a year.
- 45% off all products.
Requirements:
- High school diploma or equivalent.
- Previous retail or sales experience preferred.
- Critical thinking and excellent math and computer skills.
- Great people skills and ability to establish positive relationships with guests.
- Supporters of total body care with a general knowledge of massage and skin care services.
Culture and Support:
- Trained leadership invested in your success.
- Award programs, such as Sales Associate of the Year.
- A caring community that celebrates individuality and shares knowledge.
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