Customer Service Representative

4 weeks ago


Birmingham, Michigan, United States Massage Envy Full time

Overview:

We're seeking a skilled and compassionate individual to join our team as a Sales and Service Associate at Massage Envy Birmingham. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and promoting the value of Total Body Care.

Responsibilities:

  • Provide outstanding customer service and ensure every guest feels valued and understood.
  • Promote the Massage Envy Wellness Program and educate clients on new and expanded services.
  • Support clinic flow by greeting clients, scheduling services, and addressing questions.
  • Help grow and retain a client base through in-person and phone/email outreach.

Perks and Benefits:

  • Competitive base pay plus bonuses and commissions.
  • Employee Assistance Program.
  • Flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service hour three times a year.
  • 45% off all products.

Requirements:

  • High school diploma or equivalent.
  • Previous retail or sales experience preferred.
  • Critical thinking and excellent math and computer skills.
  • Great people skills and ability to establish positive relationships with guests.
  • Supporters of total body care with a general knowledge of massage and skin care services.

Culture and Support:

  • Trained leadership invested in your success.
  • Award programs, such as Sales Associate of the Year.
  • A caring community that celebrates individuality and shares knowledge.


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