Customer Service Representative
4 weeks ago
About Mr. Handyman
At Mr. Handyman, we're dedicated to providing exceptional service and value to our customers and team members. We're seeking a highly organized and detail-oriented individual to join our team as an Office Professional.
Key Responsibilities
- Lead management and scheduling: responsible for inbound and outbound customer communications, organizing work, and managing schedules for our Service Professionals.
- Making recommendations and managing expectations with customers: communicate with customers to guide them through their projects and assist with managing their expectations.
- Create life-long customers: deliver a great experience that wows every customer, following the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
How We'll Measure Performance
- Quality of work: meeting and exceeding customer expectations at every touch point.
- Customer satisfaction: responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
- Efficiency: doing the job well and doing the job in a timely manner are critical to success in this role.
Requirements
- Live within the area.
- Have 2+ years of experience in an office setting.
- Solving problems must come easily to you.
- Complete a background check.
- Professional communication and phone skills.
Benefits and Pay
- The pay range for this position is $16 to $18 per hour and is dependent on your experience.
- Daytime work, Mondays to Fridays only.
- Flexible working hours and availability for time off whenever needed.
- Bonus for team productivity.
- Simple IRA with company match after 1 year of employment.
- Option to work from home 1 day per week if you choose.
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