Customer Service Representative

14 hours ago

Irvine, California, United States Mechanics Bank Full time

Customer Service Representative

**About the Role**

Mechanics Bank is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for servicing the financial needs of clients through all Customer Care communications channels, web chat and phone, while actively contributing to the achievement of the department referral and service goals.

**Key Responsibilities**

* Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services.
* May be required to support other sales channels with opening of new accounts or assist callers with obtaining services through the appropriate banking departments.
* Utilize chat library and other tools to communicate with customers in accordance with the bank compliance and other processes.
* Provide telephone support for customers requiring assistance with both traditional and electronic banking products.
* Use effective and professional telephone skills in receiving and responding to all types of customer telephone inquiries, providing information on bank products, policies, procedures and programs.

**Requirements**

* High School diploma or equivalent required.
* Bilingual (Spanish) candidates preferred but not required.
* Minimum of 1 year experience as a call center representative with referral and service functions experience in a bank or financial institution.
* Minimum typing speed of 50 wpm.
* Possess excellent human relations and communications skills.
* Possess friendly demeanor, can-do attitude, and willingness to help at all times.
* Use questioning and listening skills that support effective telephone communication.
* Identify and use voice skills to enhance telephone presentation.
* Effectively cope with angry or upset customers and apply appropriate actions to effectively control a telephone call.
* Able to cope with pressure resulting from meeting required productivity levels and deadlines.
* Able to protect and maintain confidential information.
* Professional in appearance and in verbal communication.
* Demonstrate teamwork in facilitating workflow.

**What We Offer**

* Competitive hourly pay rate of $21-25.
* Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

**Equal Employment Opportunity**

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

**California Privacy and Security Policies**

Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

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