Customer Service Representative

3 days ago

Irvine, California, United States Identified Talent Solutions Full time
Job Title: Customer Care Representative

Location: Onsite

Company Overview: Identified Talent Solutions is a customer-centric and forward-thinking healthcare services company dedicated to delivering top-notch healthcare services with a strong emphasis on exceptional customer care.

Role Overview: We are seeking a dynamic team member to fill the role of Customer Care Representative. As a Customer Care Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an outstanding customer experience.

Key Responsibilities:
  • Customer Service: Professionally handle incoming calls, addressing customer inquiries and requests in a timely and courteous manner.
  • Product Knowledge: Provide accurate information about our products, services, and promotions to assist customers with their needs.
  • Order Management: Assist customers with order placement, tracking, cancellations, and returns following established procedures.
  • Issue Resolution: Effectively resolve customer complaints and escalate complex issues to the appropriate department when needed.
  • Education and Training: Educate customers about company policies and procedures to ensure compliance and satisfaction.
  • Record Keeping: Maintain detailed records of customer interactions and transactions in our database.
  • Performance Metrics: Meet or exceed performance targets for call quality and customer satisfaction.
  • Team Collaboration: Collaborate with team members to identify opportunities for process improvement.
Qualifications:
  • Education: High school diploma or equivalent required; additional customer service training preferred.
  • Experience: 3+ years customer service or call center experience is a plus but not required.
  • Communication Skills: Excellent verbal and written communication skills with a professional phone manner.
  • Problem-Solving: Strong problem-solving abilities and empathy towards customers.
  • Time Management: Ability to multitask and prioritize tasks effectively.
  • Technical Skills: Basic computer skills and familiarity with call center software preferred.
  • Availability: Flexibility to work various shifts including evenings, weekends, and holidays.

Equal Opportunity Employer: We value diversity and are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Hourly Pay Range: $20-25 per hour.

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