Customer Service Representative

5 days ago


Irvine, California, United States Mechanics Bank Full time
About the Role

Mechanics Bank is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels, including phone, email, and chat.

Key Responsibilities
  • Provide premier customer service and professional resolution of problems/issues through all customer care communications channels.
  • Support the contact of bank customers and prospects to market financial products and services.
  • Utilize chat library and other tools to communicate with customers in accordance with bank compliance and other processes.
  • Maintain a solid understanding of the products and services being offered and use judgment and reasoning skills to solve customer service problems.
  • Collect information about service problems or customer complaints and escalate customer disputes to management for resolution if necessary.
Requirements
  • High School diploma or equivalent required.
  • Bilingual (Spanish) candidates preferred but not required.
  • Minimum of 1 year experience as a call center representative with referral and service functions experience in a bank or financial institution.
  • Minimum typing speed of 50 wpm.
  • Possess excellent human relations and communications skills.
  • Possess friendly demeanor, can-do attitude, and willingness to help at all times.
About Mechanics Bank

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.



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