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Customer Service Representative

2 months ago

Irvine, California, United States Kroger Full time

{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and assisting the department manager in achieving sales and profit goals.", "Responsibilities": [{"title": "Provide Excellent Customer Service", "description": "Create a welcoming and inclusive environment for customers, answer questions about products, and make suggestions to help customers find what they need."}, {"title": "Maintain a Safe and Clean Store Environment", "description": "Ensure the store is clean and organized, and report any safety hazards or issues to management."}, {"title": "Assist with Sales and Profit Goals", "description": "Work with the department manager to achieve sales and profit goals, and monitor quality assurance standards."}, {"title": "Embody the Company's Core Values", "description": "Demonstrate respect, honesty, integrity, diversity, inclusion, and safety of others, and encourage associates to do the same."}], "Requirements": [{"title": "Retail Experience", "description": "Previous retail experience is preferred, but not required."}, {"title": "Effective Communication Skills", "description": "Ability to communicate effectively with customers and associates."}, {"title": "Basic Math Skills", "description": "Ability to handle cash and operate a cash register."}], "About Us": "Ralph's is a part of the Kroger family of companies, serving customers in over 180 stores throughout California. We take pride in bringing diverse teams together to create amazing experiences for our customers, communities, and each other."}