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Customer Service Representative
2 months ago
Barton Perreira LLC is seeking a skilled Customer Service Representative to join our team in Irvine, California. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues efficiently, and ensuring a positive experience.
Key Responsibilities:- Respond to customer inquiries via phone, online chat, and email in a timely and professional manner.
- Efficiently handle customer issues, providing empathetic and effective solutions.
- Upsell products and suggest alternative solutions to meet customer needs.
- Provide accurate information and guidance to customers, ensuring a positive experience.
- Record and manage customer interactions, including profile and account changes.
- Stay up-to-date with customer service procedures and policies.
- High School Diploma or Associate degree in Business Administration or certification preferred.
- Minimum of 2+ years of relevant customer service experience.
- Excellent data entry skills, with high attention to detail and superb time management skills.
- Ability to resolve issues quickly and prioritize work in a fast-paced environment.
- Strong interpersonal and communication skills, with a friendly and positive attitude.
- Proficient in Microsoft Office, with Sage 100 knowledge an added advantage.
We offer a competitive hourly rate, ranging from $19-23/hour, depending on relevant skills and experience. Our benefits package includes medical insurance, bonus structure, paid time off, holiday pay, 401k, and more.
Barton Perreira LLC is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.
