Service Desk Specialist

2 days ago


Olympia, Washington, United States Logicalis Full time
Job Description

Logicalis is seeking a highly skilled Service Desk Technician to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our corporate clients via phone, email, and chat.

Key Responsibilities
  • Provide timely and effective technical support to employees of corporate clients.
  • Assist users in troubleshooting Outlook and other Microsoft applications.
  • Support Microsoft Operating Systems (Windows 7, Windows 10) and Microsoft Office Products (Word, Excel, PowerPoint, Office 365).
  • Configure and troubleshoot mobile devices, including email sync.
  • Handle a high volume of issues per day efficiently and appropriately.
  • Maintain regular and punctual attendance.
  • Utilize Active Directory database to reset network passwords.
  • Assist users in adding and changing network printers.
  • Provide technical support for VPN connectivity issues.
  • Control user's computers utilizing remote access tools.
Requirements
  • Equivalent combination of education and experience accepted.
  • Trade School Certificate or Associate Degree in a related field.
  • 1 year experience in a call center or service desk environment.
  • Knowledge of various PC hardware and software applications, including operating systems, office software, and cloud support.
  • Effective troubleshooting and documentation skills.
  • Experience navigating a knowledgebase.
  • Proficient use of Microsoft Office applications.
Working at Logicalis

Logicalis is a leading provider of IT solutions and services. As a member of our team, you will have the opportunity to work with a talented group of professionals and contribute to the success of our clients.



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