IT Service Operations Specialist
2 weeks ago
- Position Overview
- Seeking an IT Service Delivery Specialist to enhance our operational efficiency.
In this role, you will be responsible for overseeing the IT and Telecommunications framework across various departments, ensuring that the deployment of Hardware, Software, and Communication Systems aligns with VOLT Management's overarching IT strategy.
Your collaboration with IT services will encompass design, operations, and service desk functions to fulfill established service levels.
It is essential to cultivate a strong partnership between IT and the Business, positioning yourself as a trusted and valued contributor to the delivery of IT Services.
Key Qualifications:- A degree in a relevant field or equivalent experience may be accepted in lieu of formal education.
- At least 5 years of experience in an IT Helpdesk setting.
- Proven track record in supporting clients, servers, and communication devices (preferably Cisco).
- Familiarity with VMware ESXi / VCenter.
- Knowledge of Windows Server environments.
- Understanding of Cisco networking principles.
- Experience with CITRIX and MS Remote Access.
- Ability to independently manage a variety of tasks while enhancing your skills in:
- Effective communication.
- IP networking administration and services, including DNS and DHCP.
- Security & Compliance tools (e.g., MECM, WSUS, CrowdStrike).
- Active Directory, GPO, and policy design and support.
- Microsoft Windows Operating Systems 7-10.
This is a full-time opportunity with a competitive pay range based on qualifications and experience.
Compensation:
The offered pay range will be determined by various factors, including education, work experience, job responsibilities, and certifications.
Benefits:
VOLT Management provides a range of benefits (subject to eligibility), including health, dental, vision, life insurance, short-term disability, 401(k), sick leave, and other types of paid leave as mandated by law, along with an Employee Assistance Program (EAP).
VOLT Management is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace free from discrimination and harassment.
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