Senior Manager, SMB Merchant Experiences

2 weeks ago

New York, New York, United States PayPal Full time
About the Role

We are seeking a highly skilled and experienced Director to lead our SMB Experiences team. As the lead, you will be responsible for defining the end-to-end journey for merchants engaging with PayPal, from onboarding through ongoing engagement, across web and mobile experiences.

Key Responsibilities
  • Define the strategy for how PayPal should engage with SMBs onboarding to, and managing their businesses through, our platforms and translate that vision into a clear plan with strong execution
  • Define bundle constructs and pricing across the suite of products and services beyond payments that PayPal brings to market for SMBs
  • Determine how best to enable these capabilities across all PayPal channels/brands (e.g., Venmo)
  • Leverage AI to deliver high-value, personalized, self-service interactions with our customers
Requirements
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Executive presence, strong verbal and written communication
  • Critical thinking and problem solving
  • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
  • Superb leadership and influencing skills
  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
  • History in business strategy and/or product development preferred
  • Experience in financial services, payments or eCommerce preferred
About PayPal

PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.

For more information, visit https://www.paypal.com/us/home

Benefits

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypal.com/us/home

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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