Senior Digital Marketing Client Success Specialist
2 days ago
We are seeking a highly skilled Senior Digital Marketing Client Success Specialist to join our team at SMB Team. As a key member of our team, you will be responsible for managing a portfolio of VIP accounts, overseeing client services, and ensuring they are performing well, on-time, and implemented to the clients' needs.
Key Responsibilities- Manage an assigned portfolio of VIP accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients' needs.
- Work with clients and their staff to make strategy decisions and pivots, pushing back on requests if necessary to ensure the best results.
- Collaborate with internal services teams to strategize for clients' needs.
- Identify areas where clients' services are lacking and propose solutions to fill those gaps, including upgrading services to higher tiers.
- Coordinate and execute monthly reporting calls with clients.
- Communicate effectively with clients regarding work being performed and results achieved.
- 5-7 years of experience working at a digital marketing agency.
- Experience working with Law Firm clients is a must.
- A deep understanding of digital marketing services and strategies for the legal industry.
- Experience managing multiple clients at once.
- Excellent written and verbal communication skills.
- Strong interpersonal skills to build great relationships with clients.
- A keen eye for detail to identify areas of improvement.
- Solid organization skills to manage daily, weekly, and monthly to-do lists.
- Proactive and resourceful in all aspects of the role.
SMB Team is a rapidly-growing marketing agency and coaching business for lawyers. After four years of 300% year-over-year growth, we have quickly become one of the top brands in the legal industry. We change lives, and we want you to be a part of it.
We offer a full suite of marketing services, including PPC, SEO, Website Design, Video, and Social Media management. Our goal is to scale our services business to over $15M in revenue in 2023. We also have a rapidly-growing coaching program for lawyers, which has been identified as the most comprehensive coaching program for attorneys.
We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds. If you are a motivated and experienced digital marketing professional looking for a new challenge, we encourage you to apply.
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