Merchant Market Manager

6 days ago

New York, New York, United States Bank of America Full time
Job Description:

This role is responsible for leading a team of field-based Merchant Consultants who provide payment processing solutions to small business clients via 1:1 partnerships with small business specialists, financial centers, and other internal partners.

Key Responsibilities:
  • Partner with internal leaders to create an integrated experience for clients and manage team performance.
  • Execute customer-driven sales strategies and drive exceptional client care.
  • Coach Merchant Consultants to drive accountability, deepen knowledge of merchant solutions, and develop effective consultative sales skills through joint calling efforts, call listening, and market visits.
  • Monitor key performance trends, behaviors, and pipeline development.
  • Build relationships with internal banking leaders across the Enterprise to develop partnership strategies and tactics to deliver an integrated and seamless experience for clients.
  • Manage complex large-scale initiatives for a global company, driving timely decisions and acting as a champion for clients by connecting them with expertise across the company to help achieve their goals.
Additional Responsibilities:
  • Manage associates and demonstrate the following responsibilities:
  • Model an inclusive environment for employees and clients, aligned to company D&I goals.
  • Demonstrate deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making, and continuous improvement.
  • Communicate enterprise decisions, purpose, and results, and connect to team strategy, priorities, and contributions.
  • Ensure proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
  • Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance.
  • Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
  • Assess talent and build bench strength for roles across the organization.
  • Deliver results by effectively prioritizing, inspecting, and appropriately delegating team work.
Requirements:
  • 2+ years' experience working with Small to Medium-sized Businesses.
  • 2+ years Leadership experience.
  • 80% travel required.
Preferred Qualifications:
  • Small Business financial services sales experience.
  • Management of multi-locations.
  • Merchant Services experience.
  • Understanding of business credit and financial statements.
Benefits:

This role is eligible for benefits, including industry-leading benefits, access to paid time off, resources, and support to employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, or any factor prohibited by law.

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