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Client Success Manager
2 months ago
The Customer Success Lead at Townsquare Media Broadcasting, LLC is responsible for ensuring that client needs are thoroughly understood and effectively addressed.
Key Responsibilities- Client Communication: Engage with clients to comprehend their requirements and expectations.
- Relationship Building: Foster robust relationships with clients to sustain existing business and attract new clientele.
- Opportunity Development: Identify and cultivate new avenues for upselling to current customers.
- Customer Experience Management: Oversee the overall customer experience to enhance satisfaction and loyalty.
The ideal candidate will possess strong interpersonal skills, a proactive approach to client management, and a deep understanding of customer service principles.
