Enterprise Reimbursement Success Manager
4 weeks ago
We are seeking a skilled and experienced Enterprise Reimbursement Success Manager to play a key role in the success of our enterprise clients. The ideal candidate will have a deep understanding of the Revenue Cycle Management (RCM) industry, strong analytical skills, and the ability to build and maintain strategic relationships with key stakeholders.
Key Responsibilities:- Client Success Management: Serve as the primary point of contact for enterprise clients, ensuring their needs are met and their expectations are exceeded.
- Revenue Optimization: Analyze client revenue cycle performance and identify opportunities for improvement, implementing strategies to optimize revenue and reduce denials.
- Relationship Building: Build and maintain strong, long-term relationships with key decision-makers and stakeholders within client organizations.
- Performance Monitoring: Monitor and report on key performance indicators (KPIs) related to client revenue cycle operations, providing regular updates and insights.
- Issue Resolution: Proactively identify and resolve issues that may impact client satisfaction and revenue performance.
- Best Practices Implementation: Share industry best practices and provide guidance on implementing process improvements to enhance revenue cycle efficiency.
- Collaboration: Work closely with internal teams, including sales, product development, and customer support, to ensure a seamless client experience.
- Training and Education: Conduct training sessions and workshops to educate clients on our RCM solutions and help them maximize their benefits.
- Travel: Must be willing/able to travel to the Los Angeles, CA area monthly.
- Bachelor's degree in Business, Healthcare Administration, or a related field.
- Minimum of 5 years of experience in Revenue Cycle Management (RCM), with a focus on enterprise client success.
- Proven track record of managing and optimizing revenue cycle processes for large healthcare organizations.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
- Proficiency in RCM software and tools.
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