Customer Success Manager

1 day ago

Charlotte, North Carolina, United States Townsquare Interactive Full time
About Townsquare Interactive

We empower small and medium-sized businesses to thrive through our comprehensive business management platform. Our platform enhances customer flow, ensuring ongoing success. From business management software to website design, SEO, social posts, and reputation monitoring, we have all your digital needs covered.

The Customer Success Lead Opportunity

Townsquare Interactive provides best-in-class digital marketing solutions to small businesses across the country. As a Customer Success Lead, you will drive new customers through the initial deployment of their marketing campaigns post-sale. Your primary responsibility will be to provide an exceptional experience to our business customers, fielding their questions, and offering them sound campaign advice.

Key Responsibilities
  • Communicate with clients to ensure all their needs are understood and addressed.
  • Build strong client relationships to maintain old business and acquire new customers.
  • Develop new opportunities to upsell existing customers.
  • Maintain accurate records of all interactions with customers.
  • Collaborate with various internal departments to ensure they fulfill all customer requests.
  • Resolve issues and complaints and keep track of all processes that pertain to the client's desires.
Qualifications
  • Previous sales experience (preferred).
  • Bachelor's Degree (required).
  • Strong communication and follow-up/follow-through skills.
  • Strong attention to detail.
  • Desire to make money.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.
  • Able to create excitement and a strong sense of urgency when working with a high volume of new clients.
Benefits
  • 3 weeks of PTO (+ 9 paid holidays).
  • Medical, Dental, and Vision Insurance.
  • 401(k) Retirement Plan.
  • Casual, high-energy work environment.
  • Opportunity for upward mobility.
  • Company-provided laptop.
  • Competitive salary + senior tier program.
Why You'll Love Working at TSI

We are a team of driven individuals who push ourselves and those around us to grow personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you'll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We've had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you'll have the opportunity to take steps toward your target and take your career to new heights.

Our employees' safety and health are our priorities, our office is open to a limited number of voluntary workers, all interviews and new-hire onboarding are currently virtual.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

#LI-SD2

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