Customer Success Manager

1 week ago


Charlotte, North Carolina, United States Foodbuy Full time
About Foodbuy

We are the industry leader in procurement and supply chain solutions, providing a wide range of products and services to help our clients run their businesses more efficiently and cost-effectively. Our team is passionate about delivering exceptional results and building strong relationships with our clients and partners.

Job Summary

The Customer Success Manager is a key member of our Member Success team, responsible for supporting the onboarding of new businesses to our GPO program. This role requires a strong understanding of client needs and a ability to develop and maintain winning relationships with clients and team members.

Responsibilities:
  • Establish client engagement during onboarding as the single point of contact to ensure a seamless transition
  • Facilitate planning sessions with each client to understand business needs and create a tailored project plan
  • Collaborate with Foodbuy teams and external suppliers to support a full procurement partnership offering
  • Maximize program participation quickly and efficiently until key deliverables are achieved
  • Support onboarding team efforts and activities for large-scale client needs
Requirements:
  • A minimum of 4+ years of client relationship management experience, preferably in the Hospitality, Foodservice, or related industry
  • Bachelor's degree or equivalent work experience
  • Excellent communication and presentation skills
  • Intermediate knowledge of Microsoft suite of applications, including PowerPoint, Excel, and Dynamics
  • Ability to travel intermittently
What We Offer:
  • A competitive compensation package
  • A comprehensive benefits program, including medical, dental, vision, and life insurance
  • A retirement plan and paid time off
  • A collaborative and open-door work environment
  • Opportunities for career growth and development

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking for a challenging and rewarding role, please apply today.



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