Customer Success Manager
2 days ago
Panoptyc is a pioneering company that leverages AI and manual review to detect theft at over 15,000 markets in the US. We serve a diverse range of clients, from Fortune 500 companies to small and medium-sized businesses. Our fully remote team has experienced rapid growth, and we're now seeking top talent to join our ranks.
Our MissionWe're on a mission to revolutionize the customer success journey. As a key member of our team, you'll play a crucial role in elevating customer satisfaction and driving growth. Your expertise will be instrumental in managing key accounts, retention, and upsells.
The OpportunityWe're looking for a highly skilled and self-driven individual to take ownership of our new customer success role. You'll be responsible for nurturing key account relationships, developing relationships within the key account organization, and acting as the go-to person for our customers. Your primary objectives will include:
- Nurturing the key account relationship and developing a deep understanding of their needs
- Conducting quarterly business reviews to address concerns, assess additional training needs, and gather feedback on software improvements
- Identifying expansion opportunities and improving customer satisfaction
- Collaborating closely with customer support and implementation teams to resolve customer concerns
- Effectively communicating enhancement requests to the product and development teams
We're seeking a candidate with:
- 3-6 years of customer success experience
- 2+ years of enterprise customer success experience
- Exceptional intelligence, proactivity, self-reliance, dependability, and problem-solving skills
- Preferred: 1-3 years of account management experience
- Desirable but not mandatory: Key accounts management experience
- Amenability to work following US Eastern Time or US Pacific Time business hours
We offer a competitive annual compensation package of $90-100k OTE, along with other benefits when applicable.
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