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Member Relations Representative 2

2 months ago

Wichita, Kansas, United States Mid American Credit Union Full time

Customer Engagement Specialist 2 - Flexible Schedule

Department: Member Services

Experience Level: Entry-level

At Mid American Credit Union, we pride ourselves on being a member-focused organization dedicated to providing exceptional financial services. Our mission is to ensure our members have a secure and rewarding experience when saving and borrowing with us.

Who Should Consider This Role

We are looking for individuals who are passionate about delivering outstanding customer service and building lasting relationships with our members.

Your Responsibilities

As a Customer Engagement Specialist, you will act as a representative of our credit union, providing friendly and efficient service to members who appreciate personal interaction. Your primary role will involve:

  • Establishing and nurturing relationships with members to enhance their experience.
  • Exhibiting strong interpersonal skills while interacting with both members and colleagues.
  • Utilizing effective verbal and nonverbal communication to assist members.
  • Applying critical thinking skills to manage complex transactions.
  • Educating members about our products and services.
  • Prioritizing member needs and maintaining a positive demeanor during interactions.

Member Support

In this role, you will excel at understanding member needs and providing tailored solutions. Key tasks include:

  • Listening attentively to members and resolving their inquiries promptly.
  • Employing problem-solving skills in accordance with established guidelines.
  • Utilizing training to ensure member satisfaction and strive for first-contact resolution.

Operational Duties

Adhering to all credit union policies and procedures is essential. Responsibilities will include:

  • Understanding cash and check handling protocols.
  • Explaining account ownership documentation to members.
  • Managing loan processes from application to funding.
  • Demonstrating the ability to multitask efficiently.

Cultural Commitment

We seek individuals who are dedicated to being part of the Mid American team. This includes:

  • Demonstrating a commitment to personal and professional growth.
  • Exhibiting a positive attitude and strong interpersonal skills.
  • Working collaboratively as well as independently.
  • Embracing change and contributing innovative ideas to enhance member service.
  • Exhibiting financial responsibility and professionalism.

Qualifications

To succeed in this role, you will need:

  • A high school diploma or GED.
  • Six months to two years of relevant experience, including time in preparatory roles.
  • Proficiency in Windows and Microsoft Outlook applications.
  • Strong customer service skills, including effective communication, empathy, patience, and organizational abilities.

Why Join Us?

At Mid American Credit Union, we are more than just a financial institution; we are committed to giving back to our community. We offer:

  • A healthy work-life balance.
  • Paid vacation, personal leave, and holidays.
  • Comprehensive health benefits, including medical, dental, and vision options.
  • A 401(k) plan with a generous company match.
  • Tuition reimbursement to support your educational goals.

Equal Opportunity Employer

We value diversity and are committed to creating an inclusive environment for all employees.