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Member Service Representative
2 months ago
At Mid American Credit Union, we're seeking a highly skilled Member Service Representative 2 to join our team. As a key member of our Member Services department, you'll play a vital role in providing exceptional customer service to our members.
Key Responsibilities:- Develop and maintain strong relationships with members to ensure their needs are met and exceeded.
- Provide personalized service to members, addressing their inquiries and concerns in a timely and professional manner.
- Process transactions, including loans, deposits, and withdrawals, while maintaining accurate records and adhering to credit union policies.
- Collaborate with colleagues to resolve member issues and provide solutions that meet their needs.
- Stay up-to-date on credit union products and services, educating members on their benefits and features.
- High school diploma or equivalent required.
- 6-24 months of customer service experience, preferably in a financial institution or related field.
- Proficient in Microsoft Office, including Word, Excel, and Outlook.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A 401(k) plan with a generous company match.
- Tuition reimbursement and professional development opportunities.
- A dynamic and supportive work environment, with a focus on work-life balance.
Mid American Credit Union is an equal opportunity employer, committed to diversity and inclusion. We're proud to offer a workplace that values respect, empathy, and open communication. If you're passionate about delivering exceptional customer service and making a difference in your community, we encourage you to apply for this exciting opportunity.
