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Customer Service Representative
1 month ago
As a Customer Service Representative at Credit Union of America, you will play a vital role in providing exceptional service to our members. Your primary responsibility will be to handle inbound calls and respond to member inquiries in a professional and courteous manner.
Key Responsibilities- Handle account inquiries, account maintenance, and individual and department phone transfers.
- Answer and troubleshoot online banking and mobile application issues.
- Identify cross-sell opportunities and cross-sell Credit Union of America services to members.
- Perform other duties as assigned.
- One year to three years of similar or related experience.
- A high school education or GED.
- Excellent phone communication skills, including projection and listening skills.
- Exceptional organizational skills and good clerical skills.
As a Customer Service Representative at Credit Union of America, you will have the opportunity to work in a dynamic and supportive environment. You will be provided with the necessary training and resources to excel in your role and advance your career.