Member Service Representative II
4 weeks ago
At Mid American Credit Union, we're dedicated to providing exceptional financial services to our members. As a not-for-profit organization, we prioritize our members' needs above all else.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative II. In this role, you'll serve as an ambassador for our credit union, providing friendly and efficient customer service to our members.
Key Responsibilities- Develop and maintain strong relationships with members to ensure their needs are met
- Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner
- Assist members with account opening and maintenance, loan processing, and other financial services
- Participate in ongoing training and development to enhance knowledge and skills
- High school diploma or equivalent required
- 6-24 months of customer service experience, preferably in a financial institution
- Proficient knowledge of Windows and Microsoft Office software
- A competitive hourly rate and opportunity for incentive pay
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with company match
- Tuition reimbursement program
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