Member Service Representative II

4 weeks ago


Wichita, Kansas, United States Mid American Credit Union Full time
About Us

At Mid American Credit Union, we're dedicated to providing exceptional financial services to our members. As a not-for-profit organization, we prioritize our members' needs above all else.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative II. In this role, you'll serve as an ambassador for our credit union, providing friendly and efficient customer service to our members.

Key Responsibilities
  • Develop and maintain strong relationships with members to ensure their needs are met
  • Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner
  • Assist members with account opening and maintenance, loan processing, and other financial services
  • Participate in ongoing training and development to enhance knowledge and skills
Requirements
  • High school diploma or equivalent required
  • 6-24 months of customer service experience, preferably in a financial institution
  • Proficient knowledge of Windows and Microsoft Office software
What We Offer
  • A competitive hourly rate and opportunity for incentive pay
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with company match
  • Tuition reimbursement program


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