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Client Relations Specialist

4 weeks ago

Wichita, Kansas, United States Cerulean Consulting Inc. Full time
Client Relations Specialist

We value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service have overall improved the quality of our client relations. With our clients' upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Client Relations Specialist role was made for you.

Responsibilities of a Client Relations Specialist:
Identify, troubleshoot, and provide clients with resolutions to their issues and concerns through in-person sales presentations and direct communication
Establish and maintain long-lasting business and client relationships
Maintain open communication between our clients, their consumers, and our Client Relations Specialist Team
Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
Provide clients with an individualized purchasing experience and utmost customer service
Coordinate with the sales team to ensure process orders are completed and installation dates are set
Document clients' contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Specialists
Collaborate with fellow Client Relations Specialists, and other Customer Service and Sales team members so that all sales targets are met

The Ideal Candidate as a Client Relations Specialist:
High School Diploma or equivalent certification required
Bachelor's Degree in Business Administration, Communications, Marketing, or other related fields preferred
1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
People-oriented and passionate about building relationships
Charismatic and personable demeanor that transpires to fellow Client Relations Specialists and other Customer Service team members
Results-driven and self-motivated to improve interpersonal skills
Practices active listening and is empathetic to clients' concerns
Solution-oriented and takes initiative in resolving unexpected challenges