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Front Desk Representative

1 month ago

Atlanta, Georgia, United States Shaner Hotel Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Shaner Hotel Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.

Key Responsibilities

  • Provide superior guest services, including check-in and check-out, and respond to guest inquiries in a friendly and professional manner.
  • Handle guest complaints and resolve issues in a timely and efficient manner.
  • Process all payments and handle cash handling and credit policies/procedures.
  • Generate and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.

Requirements

  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.

About Us

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.