Front Desk Representative

3 weeks ago


Atlanta, Georgia, United States Hyatt House Atlanta Downtown Full time
Job Summary

As a Front Desk Agent at Hyatt House Atlanta / Downtown, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to inquiries, and provide information about hotel services and facilities.
  • Front Desk Operations: Register guests, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Answer phone calls, respond to messages, and communicate effectively with guests and colleagues.
  • Problem-Solving: Anticipate, prevent, and resolve problems in a professional and courteous manner.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and basic knowledge of Microsoft Office.
Benefits
  • Competitive Pay: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: Opportunities for advancement and professional growth within the company.
  • Work-Life Balance: A dynamic work environment that supports work-life balance and employee well-being.


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