Hotel Front Desk Representative

4 weeks ago


Atlanta, Georgia, United States Aloft Atlanta at the Battery Atlanta Full time
Aloft Atlanta at the Battery Atlanta is seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our guest services team.

The ideal candidate will possess excellent communication skills and a passion for delivering exceptional guest experiences. Key responsibilities include welcoming guests, managing accounts, answering inquiries, and resolving complaints in a professional and courteous manner.

Key Responsibilities:
  • Handle customer complaints and concerns in a timely and effective manner
  • Manage room bookings, including check-in, check-out, and key distribution
  • Provide accurate and up-to-date information to guests regarding hotel amenities, services, and policies
  • Work collaboratively with the housekeeping team to ensure rooms are ready for new guests
Requirements:
  • High school diploma or equivalent required; 1 year of experience in the hospitality industry preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Proficiency in Microsoft Office and reservation management systems

As a Hotel Front Desk Clerk at Aloft Atlanta at the Battery Atlanta, you will have the opportunity to work with a dynamic team and make a positive impact on our guests' experiences. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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