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Customer Service Representative

2 months ago

Lockport, New York, United States Sun Technologies Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sun Technologies. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Manage large volumes of customer inquiries and issues through inbound and outbound calls, emails, and in-person interactions.
  • Follow established communication scripts and guidelines to ensure consistent and professional service.
  • Evaluate customer documents to ensure accurate information is obtained for billing purposes.
  • Communicate with insurance companies and prior authorization requests to ensure seamless service.
  • Enter customer information into our customer information system to ensure accurate records.
  • Develop and maintain knowledge of customer needs and trends to improve customer satisfaction and loyalty.
  • Collaborate with internal teams to resolve customer issues and improve service delivery.

Requirements:

  • High School Diploma or equivalent required; some college education preferred.
  • Minimum 1 year of customer service experience.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Time-management and organizational skills to prioritize multiple tasks and deadlines.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.