Virtual Customer Support Representative
2 weeks ago
Position Title: Online Customer Service Specialist
Department: Customer Service
Status: Part-Time
Location: Corporate Headquarters
Schedule: Part-time opportunity; Friday-Sunday 1:30 p.m. - 10 p.m.
At O'Reilly Auto Parts, our Online Customer Service Specialists provide outstanding support to customers by ensuring a friendly and engaging interaction. This role also involves assisting with the O'Rewards loyalty program.
Key Responsibilities:
- Assist online customers with tracking orders, locating parts, navigating the website, handling returns and exchanges, and addressing issues with damaged or missing packages.
- Provide support for online account inquiries, including billing, shipping, and O'Rewards loyalty program questions.
- Respond to incoming customer communications via calls, emails, or letters.
- Engage with customers through Live Chat and SMS, offering help with parts inquiries, pricing, availability, order tracking, and warranty assistance.
- Monitor online transactions for potential fraud and take necessary actions to prevent losses.
Qualifications:
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Proficient with online applications and various digital platforms.
- Able to manage multiple tasks and meet deadlines effectively.
- Experience in customer service call centers is preferred.
- Knowledge of automotive systems is a plus.
Benefits:
All full-time team members are eligible for a comprehensive benefits package designed to provide convenience and security for our employees and their families. Benefit eligibility and offerings may vary based on employment status, average hours worked, location, and length of service.
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