Customer Support Representative

2 weeks ago

Springfield, Illinois, United States Assurant Full time

The Client Support Specialist plays a crucial role in providing assistance to customers regarding their technical and product-related inquiries. This position is vital for ensuring client satisfaction through prompt and courteous service.

Key Responsibilities:

  • Deliver detailed information about the services and products available.
  • Assist clients with technical issues and offer troubleshooting guidance.
  • Collect and analyze customer feedback and requirements.
  • Manage billing inquiries and facilitate the opening and closing of customer accounts.
  • Address client inquiries and keep them informed about the resolution of their issues.
  • Collaborate with other departments to resolve client challenges.
  • Track, report, and escalate workflow timelines as necessary.
  • Support revenue growth through client retention and exceptional customer service.
  • Assist in the integration of projects for clients, including needs assessment, recommendations, and coordination of vendor integrations.
  • Communicate directly with clients about project statuses and respond to their requests.
  • Provide updates to clients on ongoing issues and gather additional information as needed.
  • Escalate high-priority items to management to ensure timely completion of tasks.
  • Work closely with the Support team to investigate and resolve issues effectively.
  • Perform additional duties as assigned.

Basic Qualifications:

  • High school diploma or equivalent.
  • A minimum of 3 years of experience in customer service within a call center environment.

Other Qualifications:

  • Intermediate proficiency in Microsoft Office.
  • Experience with CRM systems.
  • Strong problem-solving skills and the ability to influence others.
  • Ability to establish rapport and develop long-term relationships with clients and team members.
  • Exceptional escalation management and judgment skills.
  • Enthusiasm and adaptability in a dynamic work environment.
  • Excellent verbal and written communication abilities.
  • Strong organizational skills and capacity to manage multiple tasks.
  • Project and program management capabilities.
  • Strategic thinking skills.
  • Ability to maintain composure under pressure.
  • Proactive and resourceful approach to work.

Preferred Qualifications:

  • Some college education.
  • Experience with Salesforce.
  • Remote work experience due to unforeseen circumstances.

  • Customer Support Representative II

    2 days ago

    Springfield, Illinois, United States O'Reilly Auto Parts Full time

    In the recruitment and hiring process, O'Reilly collects, utilizes, retains, and shares personal information that you provide. This information includes your name, contact details, educational background, and work history. O'Reilly commits to using this information solely for recruitment and hiring purposes, in compliance with applicable laws. Please note...

  • Customer Service Support Representative

    2 weeks ago

    Springfield, Illinois, United States Richardson Sports Inc. Full time

    Job OverviewRichardson Sports Inc., a leading manufacturer in headwear and apparel, is seeking dynamic and enthusiastic individuals to become part of our customer support team.What We Provide:We offer a vibrant and modern workplace that fosters a positive culture encouraging innovative thinking and a proactive approach. Our employees enjoy exceptional...

  • Customer Support Representative

    2 weeks ago

    Springfield, Illinois, United States Assurant Full time

    The Client Support Specialist plays a crucial role in delivering exceptional assistance to customers facing technical and product-related inquiries. This position is pivotal in ensuring client satisfaction through timely, efficient, and courteous responses to client communications. Key Responsibilities: - Provide detailed information about the services,...

  • Customer Support Representative

    7 days ago

    Springfield, Illinois, United States Assurant Full time

    The Client Support Specialist plays a crucial role in delivering exceptional service to customers by addressing their technical and product-related inquiries. This position is essential for ensuring client satisfaction through prompt and courteous assistance. Key Responsibilities: Provide detailed information about the services and products available....

  • Customer Support Associate

    2 weeks ago

    Springfield, Illinois, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeDomino's Franchise is seeking dedicated individuals for the role of Customer Service Representative. We offer both Part-Time and Full-Time positions with flexible scheduling options to accommodate various commitments.Applicants should be prepared to work evenings and weekends, with a minimum age requirement of 18...

  • Virtual Customer Support Representative

    2 weeks ago

    Springfield, Illinois, United States O'Reilly Auto Parts Full time

    Position Title: Online Customer Service SpecialistDepartment: Customer ServiceStatus: Part-TimeLocation: Corporate HeadquartersSchedule: Part-time opportunity; Friday-Sunday 1:30 p.m. - 10 p.m.At O'Reilly Auto Parts, our Online Customer Service Specialists provide outstanding support to customers by ensuring a friendly and engaging interaction. This role...

  • Customer Support Representative

    2 weeks ago

    Springfield, Illinois, United States Hickory Point Bank Full time

    Join Our Team.If you are looking to advance your career in the financial sector, this is your chance. At Hickory Point Bank & Trust, you will be part of a team that values innovation, creativity, and integrity in serving our clients.This essential position involves direct interaction with our customers, ensuring efficient and precise transactions delivered...

  • Customer Support Specialist

    2 weeks ago

    Springfield, Illinois, United States Corporation Service Company Full time

    Role OverviewThe Client Service Representative plays a crucial role in ensuring exceptional support for both internal and external clients. This position is pivotal in maintaining high standards of customer satisfaction.Key ResponsibilitiesDelivering Outstanding Customer Service: Engage with clients through various channels, ensuring their inquiries are...

  • Customer Service Sales Representative

    2 weeks ago

    Springfield, Illinois, United States Men's Wearhouse Full time

    Customer Service Sales RepresentativeBecome a part of a dynamic team that prioritizes fostering an inspiring and inclusive environment where every employee is appreciated. At our organization, we encourage individuals to showcase their authentic selves and achieve their utmost potential.We are actively looking for Customer Service Sales Representatives to...

  • Customer Service Representative

    4 days ago

    Springfield, Illinois, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as an Office Representative at State Farm Insurance. As a key member of our office staff, you will be responsible for providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.Key Responsibilities:Assist...

  • Customer Service Representative

    14 hours ago

    Springfield, Illinois, United States Hertz Full time

    Job Description:Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Hertz. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and retention.Key...

  • Customer Service Sales Representative

    2 weeks ago

    Springfield, Illinois, United States Men's Wearhouse Full time

    Customer Service Sales RepresentativeBecome a part of a team dedicated to fostering an inspiring and inclusive environment where every member is appreciated. At Men's Wearhouse, we encourage individuals to showcase their authentic selves and achieve their utmost potential.We are on the lookout for Customer Service Sales Representatives to enhance our team....

  • Customer Service Sales Representative

    2 weeks ago

    Springfield, Illinois, United States Men's Wearhouse Full time

    Customer Service Sales RepresentativeBecome a part of a team dedicated to fostering an inspiring and inclusive atmosphere where every employee is appreciated. At Men's Wearhouse, we encourage individuals to showcase their authentic selves and achieve their utmost potential.We are actively looking for Customer Service Sales Representatives to enhance our...

  • Customer Service Sales Representative

    7 days ago

    Springfield, Illinois, United States Men's Wearhouse Full time

    Customer Service Sales RepresentativeBecome a part of a team dedicated to fostering an encouraging and diverse environment where every member is appreciated. At Men's Wearhouse, we empower our employees to showcase their authentic selves and achieve their maximum potential.We are actively looking for Customer Service Sales Representatives to enhance our...

  • Customer Service Representative

    2 days ago

    Springfield, Illinois, United States Smashburger Full time

    About SmashburgerSmashburger is a fast-casual restaurant chain that specializes in serving high-quality, made-to-order burgers and other delicious menu items.Job SummaryWe are seeking a friendly and energetic Customer Service Representative to join our team as a Cashier/Food Runner. As a key member of our front-of-house team, you will be responsible for...

  • Customer Service Representative

    2 days ago

    Springfield, Illinois, United States Scheels Full time

    About the RoleScheels is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a professional and courteous manner.Key...

  • E-Commerce Customer Support Representative

    2 weeks ago

    Springfield, Illinois, United States O'Reilly Auto Parts Full time

    Company OverviewAt O'Reilly Auto Parts, we pride ourselves on delivering outstanding service to our customers. Our commitment to excellence is reflected in our dedicated team of professionals who ensure a seamless online experience.Position SummaryThe Online Customer Service Specialist plays a crucial role in providing exceptional support to our online...

  • Customer Support Specialist

    2 weeks ago

    Springfield, Illinois, United States CSC Full time

    Position: Client Service Representative - Account SpecialistLocation: Any US Location (Onsite or Remote)Schedule: Monday - Friday, 9am-6pm CST / 7am-4pm PST / 10am-7pm ESTAt CSC, we believe that collaboration leads to remarkable achievements. Our team is dedicated to making a positive impact in both global business and our local communities. We are committed...

  • Customer Service Representative

    3 hours ago

    Springfield, Illinois, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to its customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer...

  • Customer Service Representative

    14 hours ago

    Springfield, Illinois, United States Scheels Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Scheels. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer...