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Customer Service Representative

2 months ago

Springfield, Illinois, United States Scheels Full time
About the Role

Scheels is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve issues in a timely and professional manner.
  • Product Knowledge: Stay up-to-date on product knowledge, including features, benefits, and pricing, to effectively assist customers with their purchases.
  • Store Operations: Assist with store operations, including receiving and processing merchandise, maintaining store displays, and performing other tasks as needed.
  • Teamwork: Collaborate with other sales floor associates to achieve sales goals, provide support, and maintain a positive and productive work environment.
Requirements
  • Education: High school diploma or equivalent required; associate's degree or higher preferred.
  • Experience: Previous retail or customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
What We Offer
  • Competitive Pay: Starting rate of $15.00 per hour.
  • Benefits: Part-time benefits, including employee stock ownership plan, associate discount, 401(k)/Roth 401(k), uniforms, and volunteer incentive.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within the company.