Lead Product Operations Specialist

1 week ago


St Louis, Missouri, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility Inc. stands as the largest global operator in the car rental sector, recognized as a pioneer in mobility and technology solutions. We rank among the leading travel enterprises worldwide, surpassing many airlines, cruise lines, and hotels. Regardless of the transportation challenges faced by our clients, we consistently provide innovative solutions.

Our operations encompass the Enterprise Rent-A-Car National, Car Rental, and Alamo Rent A Car brands, supported by over 10,000 fully staffed neighborhood and airport locations, including franchise branches, across more than 90 countries and territories.

With a vast global network, we manage a fleet exceeding 2.3 million vehicles and offer a comprehensive range of transportation solutions, including car rental, carsharing, vanpooling, vehicle sales, truck rental, vehicle subscription, and affiliated fleet management services. As a total mobility provider, we cater to a diverse clientele, including businesses, government entities, and organizations on a daily basis.

At the heart of our operations, our dedicated IT teams innovate, design, and develop the technology that is transforming how customers rent, purchase, and share vehicles from our family of brands. Here, you will join a diverse and talented team that creates and delivers impactful technology solutions for our customers and employees globally, with ample resources and support for career development across various paths.

As a member of the Enterprise Mobility team, we provide an attractive compensation package that includes competitive salaries, comprehensive healthcare benefits, 401k matching and profit sharing, flexible scheduling, remote work options, paid time off, and opportunities for organizational growth.

This position is available for candidates interested in remote work. Team members opting for virtual work should ensure they have a suitable space to serve as their home office. #LI-REMOTE

Responsibilities

The Senior Product Administrator plays a crucial role in supporting tactical activities related to the coordination, communication, and development of products that align with business objectives. This position involves participating in technical analysis, design, and requirements gathering meetings to establish product goals, requirements, features, and success metrics to fulfill business objectives. The Senior Product Administrator also aids in executing product strategies and conducting competitive analyses.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

  • Must be authorized to work in the U.S. without requiring work authorization sponsorship for this position now or in the future.
  • Must be dedicated to integrating security into all decisions and daily responsibilities.
  • 3+ years of relevant experience as a Product Administrator or in a similar support specialist role.
  • Experience with Jira, SharePoint, and Exchange.
  • Proven ability to assess and respond to user requests for product or service support; identify, recommend, present potential solutions, and communicate request statuses.
  • Experience in escalating complex issues as necessary, adhering to established escalation procedures.
  • Experience in logging, tracking, analyzing, and reporting on user requests.
  • Ability to resolve inquiries related to the functional or workflow operation of end-user products.
  • Experience providing subject matter expertise and best practices for problem resolution and product operation to ensure customer satisfaction.
  • Ability to utilize foundational knowledge of professional concepts and company objectives to creatively and effectively resolve simple to moderately complex issues.
  • Experience in preparing and delivering informal presentations to small teams.
  • Experience in developing and maintaining documentation for internal support and/or training.
  • Ability to assist with task automation and process improvements as directed.
  • Must maintain established service level agreements to meet customer expectations and quality standards.

Preferred:

  • Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field is preferred.
  • Ability to perform application administrative functions, including managing end-user requests.
  • Ability to create and deliver formal presentations to larger groups outside the team or department.
  • Experience working on large, moderately complex assignments.


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