Customer Care Specialist

2 weeks ago

St Louis, Missouri, United States Consumer Product Partners Full time

POSITION OVERVIEW:

The role of the Customer Care Specialist involves acting as a liaison between Consumer Product Partners and clients, ensuring a seamless order management process. This position is crucial in identifying and addressing any challenges that may hinder the processing and fulfillment of orders, while collaborating closely with internal teams to meet customer expectations and service standards.

Key Responsibilities:

  • Oversee the complete Order Management process, ensuring timely and accurate support for both internal and external clients. This includes resolving EDI discrepancies, pricing issues, lead times, terms, and units of measure;
  • Coordinate promotional orders to guarantee adequate lead time and address any discrepancies with clients and Supply Planning; communicate any unexpected changes in demand to maintain accurate forecasts and schedules;
  • Manage the transition of conversion items with clients, including cut-over strategies to minimize service interruptions and obsolete inventory;
  • Develop strategies for phasing out existing items with clients, ensuring cross-functional communication to prevent obsolescence and service gaps;
  • Work in conjunction with the Sales Team to manage and reduce aged and slow-moving inventory;
  • Generate customer-specific reports as needed, including shipment and cut reports, as well as service level summaries that highlight root causes and recovery plans for service issues;
  • Evaluate customer service levels against established goals, identify causes of negative variances, and recommend actions to maintain targets;
  • Allocate finished products to orders when availability is limited, collaborating across functions to determine product availability dates;
  • Maintain regular communication with Sales regarding account statuses, including new products, conversions, and shortages; proactively address conversion timing and potential service issues with Sales and Sales Support;
  • Foster strong, professional relationships with assigned clients to ensure a commitment to Best in Class Service;
  • Provide support to Customer Care Team members as needed.

Qualifications:

Educational Background:

  • A Bachelor's Degree is required.

Professional Experience:

  • A minimum of five years in Customer Service or a Bachelor's Degree, with experience in a manufacturing setting being advantageous;
  • At least three years of experience with computerized order entry and inventory control systems;
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint;
  • Experience with SAP is a plus.

Core Competencies:

  • Behavior: Demonstrate teamwork and cooperation through professional interactions with both internal and external clients;
  • Attendance: Regular attendance is essential;
  • Maintain a positive, customer-focused attitude with strong listening skills, capable of understanding and responding to client needs while committed to delivering exceptional customer service;
  • Ability to integrate feedback from various functions and engage in collaborative processes across the organization;
  • Exhibit a high sense of urgency in addressing issues and following up on resolutions;
  • Possess excellent written and verbal communication skills;
  • Strong organizational and planning abilities;
  • Attention to detail and accuracy are crucial;
  • Team-oriented mindset;
  • Self-motivated with a sense of urgency; capable of working independently and under pressure to meet deadlines;
  • Willingness to learn and adopt new technologies and skills;
  • Ability to solve problems and manage multiple situations simultaneously;
  • Proactive in identifying, addressing, and communicating challenges;
  • Excellent follow-up skills, with the ability to prioritize and manage several tasks/projects concurrently;
  • Communicate clearly and effectively to explain information to clients and colleagues;
  • Exhibit strong intellectual curiosity;
  • Other duties as assigned.

Travel Requirements:

  • Willingness to travel as necessary.

Work Environment:

This position operates within a professional office setting, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to communicate effectively. The employee frequently stands, walks, uses hands to handle or feel, and reaches with hands and arms.

  • Customer Technical Specialist

    1 day ago

    St Louis, Missouri, United States TEKsystems Full time

    Job Description**Job Summary**We are seeking a highly skilled Customer Technical Specialist to join our team at TEKsystems. As a key member of our technical support team, you will provide advanced technical advice and guidance to our clients on the installation, adaptation, configuration, or enhancement of our technical products and programs.Key...

  • Treatment Family Care Development Specialist

    4 days ago

    St Louis, Missouri, United States Cornerstones of Care Full time

    Job DetailsJob Title: Treatment Family Care Development SpecialistLocation: St Louis OfficeRemote Type: HybridPosition Type: Full TimeSalary Range: $44,000.00 - $49,000.00 Salary/yearDescriptionPOSITION: Treatment Foster Care SpecialistDEPARTMENT: Treatment Foster Care (St. Louis, MO)Starting Salary: $44,000 - $49,000 Annually(Starting salary depends on...

  • Automotive Customer Service Specialist

    2 weeks ago

    St Louis, Missouri, United States Suntrup Automotive Group Full time

    Job Posting: Automotive Customer Service SpecialistCompany: Suntrup Automotive Group Position: Automotive Customer Service Specialist About Us: At Suntrup Automotive Group, we are dedicated to providing outstanding customer experiences and building lasting relationships with our clientele. As a premier dealership, we focus on excellence in automotive service...

  • Home Care Utilization Specialist

    5 days ago

    St Louis, Missouri, United States BJC Home Care Full time

    Job SummaryBJC Home Care is seeking a highly skilled OASIS Coordinator to join our team. As a key member of our clinical staff, you will play a critical role in ensuring that care is provided in accordance with our division and health system's values, vision, mission, goals, policies, and procedures.Key ResponsibilitiesMonitor utilization management patterns...

  • Nurse Associate

    1 week ago

    St Louis, Missouri, United States Nestlé Purina Pet Care Full time

    About the RoleWe're seeking a skilled and compassionate Nurse Associate to join our team at Nestlé Purina Pet Care. As a key member of our healthcare team, you will play a vital role in providing exceptional medical care and support to our associates.Key ResponsibilitiesAssist nursing and physician staff with medical office duties, including care of...

  • AT&T Customer Engagement Specialist

    2 weeks ago

    St Louis, Missouri, United States Summerplace Business Solutions Inc Full time

    Job OverviewAT&T Customer Engagement Specialist | Comprehensive Training | Unlimited Earning PotentialSummerplace Business Solutions Inc. is a dynamic organization leading the charge in Sales & Marketing. We specialize in retail marketing and take pride in fostering a motivating, merit-based, and positive work environment.As an authorized AT&T partner,...

  • Customer Relationship Specialist

    2 weeks ago

    St Louis, Missouri, United States Bank of Springfield Full time

    Position OverviewAs a Customer Relationship Specialist at Bank of Springfield, you will play a crucial role in ensuring customer satisfaction and providing essential banking services.Key ResponsibilitiesEngage with Clients: Welcome clients warmly and assist them with their banking needs.Transaction Management: Accurately process financial transactions while...

  • Customer Support Specialist

    2 weeks ago

    St Louis, Missouri, United States Concero Full time

    Join Our Team as a Customer Support SpecialistAre you a friendly and enthusiastic individual who enjoys engaging with customers over the phone? If you have a passion for assisting others, we invite you to explore this rewarding role within our Customer Service Department at Concero.Position Highlights:Compensation: $12 per hourWork Environment: Fully...

  • Healthcare Customer Service Specialist

    2 weeks ago

    St Louis, Missouri, United States Mercy Full time

    Healthcare Customer Service SpecialistFull Time, Days - PediatricsAbout Us:At Mercy, we are dedicated to fostering a healing environment through our compassionate care and outstanding service. Our mission is to provide a supportive atmosphere that aligns with the unique talents and skills of each individual. Recognized by Modern Healthcare Magazine as one of...

  • Customer Care Specialist

    2 weeks ago

    St Louis, Missouri, United States EmergencyMD Full time

    Job Title: Call Center RepresentativeDepartment: Customer ServiceLocation: RemoteEmployment Type: Full-TimeJob Overview:We are looking for a committed and customer-oriented Call Center Representative to enhance our customer service operations. The successful candidate will be tasked with managing both incoming and outgoing customer communications, delivering...

  • Customer Care Specialist

    1 week ago

    St Louis, Missouri, United States EmergencyMD Full time

    Job Title: Call Center RepresentativeDepartment: Customer ServiceLocation: RemoteEmployment Type: Full-TimeJob Overview:We are looking for a committed and customer-oriented Call Center Representative to enhance our service team. The successful candidate will manage both incoming and outgoing customer communications, delivering information, resolving...

  • Customer Order Processing Specialist

    2 weeks ago

    St Louis, Missouri, United States TKC Holdings, Inc. Full time

    Position OverviewThe Customer Order Processing Specialist plays a crucial role in ensuring the accurate entry of customer orders into our system. This position is vital for maintaining the integrity of our sales processes and ensuring customer satisfaction.Key ResponsibilitiesAccurately input customer orders into the database.Reconcile and balance daily...

  • Customer Order Processing Specialist

    2 weeks ago

    St Louis, Missouri, United States TKC Holdings, Inc. Full time

    Position OverviewThe Customer Order Processing Specialist plays a crucial role in ensuring the accurate entry of customer orders and the reconciliation of daily financial accounts. This position is vital for maintaining the efficiency of our operations at TKC Holdings, Inc..Key ResponsibilitiesAccurately input customer orders into the system.Reconcile and...

  • Sales Support Specialist

    2 days ago

    St Louis, Missouri, United States Consumer Product Partners Full time

    About the RoleWe are seeking a highly skilled and experienced Sales Support Specialist to join our team at Consumer Product Partners. As a key member of our Sales Operations team, you will play a critical role in ensuring the success of our sales account managers by providing exceptional support and coordination of pre-sale activities.Key...

  • Customer Service BDC Specialist

    2 weeks ago

    St Louis, Missouri, United States All Star Dodge Chrysler Jeep Ram Full time

    Job OverviewThe Customer Service BDC Specialist plays a crucial role in engaging with customers regarding their initial service appointments, vehicle inspections, and service notifications. This position involves organizing service appointments and meticulously documenting customer interactions, including follow-ups for missed appointments. The BDC team is...

  • Customer Service Specialist

    2 weeks ago

    St Louis, Missouri, United States People's Family of Corporations Full time

    Position Overview: The Customer Service Specialist plays a crucial role in managing appointment confirmations and rescheduling for both new and existing clients through our scheduling system. All appointments must adhere to established guidelines to ensure efficiency and client satisfaction. Key Responsibilities: Update client information, including address...

  • Customer Experience Specialist

    5 days ago

    St Louis, Missouri, United States The Chamberlin Group Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Client Service Specialist to join our team at The Chamberlin Group. As a key member of our financial services team, you will play a critical role in providing exceptional service and support to our clients.Key ResponsibilitiesProvide administrative and operational support to our Financial...

  • Pet Care Specialist

    3 days ago

    St Louis, Missouri, United States No Leash Needed Full time

    About No Leash NeededNo Leash Needed is a reputable pet care services company that provides a range of services for pet owners. Our mission is to deliver exceptional care and attention to our furry friends, ensuring they feel safe and happy in our facilities.Job SummaryWe are seeking a highly motivated and compassionate Pet Care Specialist to join our team....

  • Tranzonic - Customer Care Associate

    2 weeks ago

    St Louis, Missouri, United States Tranzonic Full time

    Tranzonic - Customer Service SpecialistJob Category: Clerical Requisition Number: CORPC001182Job Overview:As a vital member of our customer service team, you will engage with clients and area representatives through our inbound and outbound call center operations. Your role will be pivotal in ensuring customer satisfaction and maintaining seamless order...

  • Academic Physician

    9 hours ago

    St Louis, Missouri, United States SSM Health Care System Full time

    Job SummarySSM Health Care System is seeking a highly skilled Academic Physician to join our team as a Pulmonary/Critical Care Specialist. This is a full-time position at Saint Louis University Hospital, offering a unique opportunity to combine clinical expertise with academic responsibilities.Key ResponsibilitiesDirect Patient Care: Provide high-quality...