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Senior Product Operations Specialist

2 months ago

St Louis, Missouri, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility Inc. stands as the largest global car rental service provider and a frontrunner in the realms of mobility and technology. We are recognized among the leading travel enterprises, surpassing numerous airlines, cruise lines, and hotel chains. Regardless of the transportation challenges our clientele encounters, we consistently deliver innovative solutions.

Our operations encompass the Enterprise Rent-A-Car National, Car Rental, and Alamo Rent A Car brands, facilitated through a network of over 10,000 fully staffed neighborhood and airport locations, including franchise branches, across more than 90 countries and territories.

With this extensive global infrastructure, we manage a fleet exceeding 2.3 million vehicles and offer a comprehensive array of transportation solutions, including car rentals, carsharing, vanpooling, vehicle sales, truck rentals, subscription services, and affiliated fleet management offerings. As a holistic mobility provider, we cater to a diverse range of customers, including businesses, government entities, and organizations daily.

At the heart of our operations, our dedicated IT teams innovate, design, and develop the technologies that are transforming how customers rent, purchase, and share vehicles from our family of brands. Here, you will join a diverse and skilled team that creates and delivers impactful technology solutions for our customers and employees worldwide, supported by resources to foster growth across various career paths.

As a member of the Enterprise Mobility team, we provide an attractive compensation package, including competitive salaries, comprehensive healthcare benefits, 401k matching and profit-sharing, flexible scheduling, remote work options, paid time off, and opportunities for organizational advancement.

This role is available for candidates interested in remote work. Team members opting for virtual work should ensure they have a suitable workspace for their home office. #LI-REMOTE

Responsibilities

The Senior Product Systems Administrator is responsible for supporting tactical activities related to the coordination, communication, and development of products that align with business objectives. This role involves participation in technical analysis, design, and requirements gathering meetings to define product goals, specifications, features, and success metrics to fulfill business aims. The Senior Product Systems Administrator also aids in executing product strategies and conducting competitive assessments.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

  • Must be authorized to work in the U.S. without requiring work authorization sponsorship from our company for this position now or in the future.
  • Must be dedicated to integrating security into all decisions and daily responsibilities.
  • 3+ years of relevant experience as a Product Administrator or equivalent support specialist role.
  • Experience with Jira, SharePoint, and Exchange.
  • Proven experience in assessing and responding to user requests for product or service support; identifying, recommending, presenting potential solutions, and communicating request statuses.
  • Experience in escalating complex issues as necessary; adhering to established escalation protocols.
  • Experience in logging, tracking, analyzing, and reporting on requests from end users.
  • Required to resolve inquiries related to the functional or workflow operation of end-user products.
  • Experience in providing subject matter expertise and best practices for problem resolution and product operation to ensure customer satisfaction.
  • Ability to utilize basic knowledge of professional concepts and company objectives to creatively and effectively resolve simple to moderately complex issues.
  • General experience in preparing and delivering informal presentations to small teams.
  • Experience in developing and maintaining documentation for internal support and/or training.
  • Assist with task automation and process enhancements as directed.
  • Must possess the ability to maintain established service level agreements to meet customer expectations and quality standards.

Preferred:

  • Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field is preferred.
  • Ability to perform application administrative functions, including implementing and/or managing end-user requests.
  • Ability to create and deliver formal presentations to large groups outside the team and/or department.
  • Experience in managing large, moderately complex assignments.