Service Desk Associate

4 weeks ago


Capitol Heights, Maryland, United States Planet Fitness Full time
Job Summary

The Service Desk Associate is responsible for providing exceptional customer service to members and guests at our Planet Fitness club. This role involves administering the service desk, selling memberships, and maintaining the cleanliness of the facility and equipment.

Key Responsibilities
  • Greet members and guests, and provide a positive and welcoming experience.
  • Monitor club access and ensure that members and guests are aware of club rules and policies.
  • Answer questions and handle member and guest complaints in a professional and courteous manner.
  • Sell memberships and write agreements, and enter new members into the database.
  • Operate the Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, and perform beginning and end of shift procedures.
  • Perform club housekeeping, including cleaning equipment, dusting, wiping down surfaces, and vacuuming and mopping floors.
  • Demonstrate a commitment to diversity, equity, and inclusion, and perform all other duties as assigned.
Requirements
  • High school diploma or equivalent preferred.
  • Previous customer service and sales experience preferred.
  • Previous cleaning and maintenance experience preferred.
  • Basic computer literacy.
Work Environment

The Service Desk Associate will work in a fast-paced environment with frequent interactions with members and guests. The role requires the ability to work well independently and as part of a team, and to maintain a positive and professional attitude in a dynamic environment.



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