Service Desk Associate

3 weeks ago


District Heights, Maryland, United States Planet Fitness Full time
Job Summary

The Service Desk Associate is responsible for providing exceptional customer service to members and guests at Planet Fitness. This role involves administering the service desk, selling memberships, and maintaining the cleanliness of the facility and equipment.

Key Responsibilities
  • Greet members and guests upon arrival and bid farewell upon departure
  • Monitor club access and answer questions from members and guests
  • Handle member and guest complaints and provide solutions
  • Sell memberships and process new member enrollments
  • Operate the Point-of-Sale system and collect past due balances
  • Organize and maintain the customer service front desk
  • Schedule appointments for fitness training sessions
  • Perform club housekeeping duties, including cleaning equipment and facilities

Requirements
  • High school diploma or equivalent preferred
  • Previous customer service and sales experience preferred
  • Basic computer literacy required

About Us

At Planet Fitness, we're committed to creating a Judgement Free Zone where everyone feels welcome and supported. We offer a positive and professional work environment, competitive pay, and opportunities for growth and development. If you're passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

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