Service Operations Manager

2 days ago


Sturtevant, Wisconsin, United States Putzmeister Full time
Job Summary

We are seeking a highly skilled Service Manager to join our team at Putzmeister. As a Service Manager, you will be responsible for providing exceptional technical support to our customers and dealers, driving service excellence, and maximizing customer retention.

Key Responsibilities
  • Service Leadership: Provide strategic leadership and development to the service team, driving service excellence and customer satisfaction.
  • Service Support: Develop and implement effective service support channels, providing technical support via various means, including direct field visits.
  • Performance Management: Develop and track Key Performance Indicators (KPIs) to effectively manage the service department and drive continuous improvement.
  • Customer Relationships: Develop and promote customer relationships, gaining a clear understanding of customer needs and means to satisfy them.
  • Process Improvement: Drive continuous improvement in service, warranty, and other management processes, leveraging new technologies to better serve customers.
  • Team Coordination: Coordinate scheduling for the field service team based on customer needs and workflow.
Requirements
  • Leadership Experience: Proven experience leading and growing a service team, with a strong track record of driving service excellence.
  • Communication Skills: Effective communication with customers and co-workers, with the ability to train customers and employees.
  • Technical Background: Technical background preferred, with experience managing warranty policy and claims, and benchmarking experience.
  • Education: Bachelor's degree in business or service management, or equivalent experience, with SAP experience a plus.
Work Environment

The Service Manager will work in a typical office environment, with occasional exposure to noise, dust, and chemicals. Safety glasses/goggles must be worn at all times while in designated areas of the shop. Proper closed-toe and heel footwear is required while in the shop.

Benefits
  • Comprehensive benefits (medical, vision, and dental insurance)
  • Company-paid Hospital Indemnity/Accident Insurance
  • HSA incentives for company contributions
  • FSA Plans
  • Company-paid Life Insurance
  • Company-paid Short-term/Long-term Disability
  • Paternity Leave
  • 401K plan with company match
  • Profit sharing
  • Company events
  • Education Reimbursement
  • Boot Reimbursement
  • Uniform Program
  • Employee discount program


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