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Operations Supervisor

2 months ago

Sturtevant, Wisconsin, United States Dayton Freight Full time
Job Summary

Dayton Freight is seeking a highly skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for developing and implementing methods and procedures to ensure the efficient and economical routing and movement of customers' freight.

Key Responsibilities
  • Develop and Implement Operational Procedures: Create and implement methods and procedures to maximize resource capabilities, ensuring error-free freight movement within established service center budget guidelines.
  • Monitor and Analyze Performance Metrics: Prepare and compile daily, weekly, and monthly production and service records to measure conformance to stated service center objectives.
  • Lead and Develop Team Members: Observe, inspect, and measure proficiencies in service center personnel to determine changes in work practices and/or procedures necessary to improve overall service center operations.
  • Collaborate with Cross-Functional Teams: Review logs and reports, and confer with shift supervisory personnel to ascertain scheduling, production, and administrative support function requirements.
  • Maintain Excellent Customer Relations: Maintain superior internal and external customer relations, consistent with company policies.
  • Assist in Training and Development: Assist in the training, development, and evaluation of all supervisory and production personnel work performance and recommends or initiates personnel records documentation.
  • Recruit and Hire Talent: Responsible for recruitment of prospective subordinate employees, including screening, qualifying, and interviewing in conjunction with Service Center Manager.
  • Ensure Safety and Security: Inspect Service Center facilities for conformance to prescribed standards of safety and cleanliness, and inspect service center for security, such as Bay doors locked at the end of each shift, tractors locked, key properly stored in designated area, freight in appointment trailers locked.
  • Coordinate Maintenance and Repairs: Responsible for routine maintenance/repairs and initiates requisitions for corrective actions required through service center manager.
  • Work with Line Coordinator: Work closely with Line Coordinator in the planning and implementation of line haul schedules to ensure consistent attainment of on-time service performance requirements.
  • Coordinate with Various Departments: Confer with various departments to ensure coordination of service center activities; i.e. line haul, sales, maintenance, and claims.
  • Issue Directives to Subordinates: Issue directives to subordinates to coordinate the movement of expedited, late, or special circumstance freight.
  • Investigate Accidents and Injuries: Assist in the investigation of all accidents on job-related injuries and ensures report preparation is timely and accurate with corresponding corrective actions initiated; coordinates same with Director of Safety.
  • Participate in Controlled Substance Testing Program: Participate in Controlled Substance Testing Program, which meets minimum Federal Motor Carrier Safety Regulations for Pre-Employment, Random Reasonable Cause, and Post-Accident Testing.
  • Facilitate Company Meetings: Assist in the preparation and conduct of regular service center meetings in order that all supervisory, staff, and production/service personnel might be properly informed relative to service center performance, company trends, sales/marketing plans as well as individual accomplishments and performances.
  • Coordinate Continuous Improvement Process: Coordinate and facilitate Company as well as service center-sponsored TQM Continuous Improvement Process; is persistent in our corporate commitment to quality and excellence.
Requirements
  • Knowledge of LTL/Transportation Industry: Knowledge of the LTL/Transportation Industry.
  • Management Experience: Has managed Drivers and Dockworkers.
  • Geographical Knowledge: Knowledge of the surrounding geographical area to the Service Center.