Office Reception Specialist

3 weeks ago


Virginia Beach, Virginia, United States miaar Full time

Position Overview:
As an integral part of our organization, the Office Reception Specialist serves as the initial point of contact for our clients and visitors, significantly influencing the atmosphere and workflow of our establishment. Your role is pivotal in ensuring a welcoming environment for all individuals who enter our facility.

Key Responsibilities:
In this role, you will:

  • Warmly welcome and assist patients and guests, both in person and over the phone.
  • Address inquiries or direct them to the appropriate personnel.
  • Enhance patient satisfaction while optimizing provider time and the utilization of treatment spaces.
  • Schedule appointments efficiently, whether in person or via telephone.
  • Alleviate patient concerns by proactively addressing their questions and maintaining a comfortable reception area.
  • Manage patient accounts by accurately obtaining, recording, and updating personal and financial details.
  • Document and update financial information, process patient charges, and manage overdue payments.
  • Provide support to patients in distress by responding to urgent situations.
  • Safeguard patient confidentiality by upholding the privacy of personal and financial data.
  • Ensure operational continuity by adhering to established policies and procedures.

Desired Qualities:
We seek individuals who possess:

  • A positive and enthusiastic demeanor.
  • The ability to manage multiple tasks and adapt to changing circumstances.
  • Exceptional customer service skills.
  • Strong time management and organizational capabilities.
  • A keen attention to detail.
  • A commitment to quality in all aspects of work.

We are looking for candidates who are dedicated to maintaining high standards and are excited about fostering a positive experience for our patients.



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