Customer Support Agent
2 days ago
About the Role
We are seeking a skilled Customer Support Agent to join our team at Professional Moving & Storage. As a key member of our support team, you will be responsible for providing exceptional customer service by assisting customers with product and service information, resolving technical issues, and ensuring a positive experience.
Responsibilities:
- Handle customer inquiries and complaints in a timely and professional manner.
- Provide accurate and up-to-date information about our products and services.
- Troubleshoot and resolve product issues and concerns efficiently.
- Document and update customer records based on interactions.
- Maintain a knowledge base of evolving products and services to ensure expert-level understanding.
Qualifications:
- Previous experience in customer-facing roles, sales, or related fields is essential.
- Ability to build rapport with clients and provide excellent written and verbal communication skills.
- Strong prioritization and multitasking skills to manage multiple customer interactions simultaneously.
- A positive and professional demeanor is required to maintain a high level of customer satisfaction.
Compensation:
The estimated annual salary for this role is $60,000-$80,000, depending on location and experience.
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