Customer Support Agent

2 days ago


Charlotte, North Carolina, United States Professional Moving & Storage Full time

About the Role

We are seeking a skilled Customer Support Agent to join our team at Professional Moving & Storage. As a key member of our support team, you will be responsible for providing exceptional customer service by assisting customers with product and service information, resolving technical issues, and ensuring a positive experience.

Responsibilities:

  • Handle customer inquiries and complaints in a timely and professional manner.
  • Provide accurate and up-to-date information about our products and services.
  • Troubleshoot and resolve product issues and concerns efficiently.
  • Document and update customer records based on interactions.
  • Maintain a knowledge base of evolving products and services to ensure expert-level understanding.

Qualifications:

  • Previous experience in customer-facing roles, sales, or related fields is essential.
  • Ability to build rapport with clients and provide excellent written and verbal communication skills.
  • Strong prioritization and multitasking skills to manage multiple customer interactions simultaneously.
  • A positive and professional demeanor is required to maintain a high level of customer satisfaction.

Compensation:

The estimated annual salary for this role is $60,000-$80,000, depending on location and experience.



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