Customer Service Team Member

5 days ago


Charlotte, North Carolina, United States Wil Brooks StateFarm Full time
About the Role

We are seeking a highly skilled and detail-oriented professional to provide exceptional customer service and support to our clients. As a Customer Service Representative, you will be responsible for establishing strong relationships with customers, providing prompt and accurate responses to their inquiries, and educating them about insurance options. This is an excellent opportunity for a career-minded individual looking to grow with a successful State Farm Agent team.

Key Responsibilities:

  • Provide top-notch customer service and support via phone, email, and in-person interactions.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and promote value-based conversations.
  • Maintain accurate records and reports of customer interactions and activities.


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