Customer Service Liaison Representative

24 hours ago


Charlotte, North Carolina, United States Wil Lawson - State Farm Agent Full time
About the Opportunity
We are looking for an experienced and enthusiastic Customer Service Liaison Representative to join our team at Wil Lawson - State Farm Agent. As a key member of our sales team, you will play a vital role in providing exceptional customer experiences, supporting insurance sales efforts, and driving the growth and success of our agency.

This is a fantastic opportunity for someone who is passionate about delivering outstanding customer service and is eager to take their career to the next level. The successful candidate will have a strong background in customer-facing roles, excellent communication skills, and a positive attitude. They will work closely with our sales team to understand customer needs, provide solutions, and ensure seamless transactions.

A competitive salary is offered for this role, estimated around $60,000-$70,000 per year, based on experience and performance. This figure may vary depending on individual qualifications and circumstances.

Responsibilities and Requirements:
- Provide exceptional customer service through phone, email, or in-person interactions (50-60% of the role)
- Support insurance sales efforts by identifying customer needs and offering solutions (20-30% of the role)
- Collaborate with the sales team to achieve sales targets and agency goals (10-20% of the role)
- Maintain accurate records and reports to track customer interactions and sales performance (5-10% of the role)

Benefits and Perks:
- Competitive salary range: $60,000-$70,000 per year
- 401(k) matching program
- Bonus based on performance
- Comprehensive health insurance package
- Flexible schedule and paid time off
- Opportunities for career advancement and professional development
- A fun and dynamic work environment with a leader who values hard work and giving back

About Our Agency:
We are a respected insurance agency committed to delivering exceptional customer service and providing innovative solutions to meet the evolving needs of our clients. Our agency is known for its friendly and supportive work environment, where employees can grow and develop their careers while making a real difference in people's lives.

We believe that our employees are our greatest assets, and we strive to create an inclusive and collaborative work environment where everyone feels valued and supported. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of becoming the best insurance agency in the region.

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