Technical Support Agent for Homeowners

3 weeks ago


Charlotte, North Carolina, United States Figure Full time
Key Responsibilities

As a Technical Support Agent for Homeowners at Figure, you'll play a critical role in delivering exceptional customer experiences. Your primary responsibilities will include:

  • Providing technical support and troubleshooting assistance to customers via phone, chat, or email
  • Processing loan applications with attention to detail and accuracy
  • Educating customers on our products and services to empower informed decision-making
  • Gathering feedback to improve our offerings and customer experience

You'll also participate in company-sponsored training programs to enhance your skills and contribute to a dynamic office environment.



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