Customer Service Representatives

1 week ago


Washington, Virginia, United States Virginia Jobs Full time
About the Role

We are seeking highly motivated and customer-focused professionals to join our team as Customer Service Representatives in our Abingdon Customer Service Center. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer transactions, and ensuring a positive experience for our clients.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Process customer transactions, including issuing IDs, processing applications, and administering vision, driver, and in-car road tests
  • Process diverse vehicle registrations and titling, tax collection, and other DMV-related services
  • Communicate policies, procedures, and regulations to customers
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements
  • Customer service experience working in a fast-paced environment
  • Excellent oral and written communication skills
  • Flexibility to work Monday through Friday and Saturdays
  • Strong organizational, time management, problem-solving, and multitasking skills
  • Ability to lift pounds
  • Valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law
What We Offer
  • Competitive salary
  • Excellent health and retirement benefits
  • Twelve paid holidays per year
  • Paid annual, sick, and family/personal leave
  • Deferred compensation


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