Patient Access Coordinator

2 days ago


Vail, Colorado, United States Vail Health Hospital Full time
About the Role

Vail Health Hospital is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive exceptional care and service from the moment they arrive at our hospital.

Key Responsibilities
  • Registers patients and performs all registration-related functions, including explaining and obtaining necessary patient consents and authorizations.
  • Communicates effectively with patients to assist in access to care, answering telephone and other incoming communications in a timely and customer-service oriented manner.
  • Resolves non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
  • Performs ongoing documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare.
  • Schedules appointments for procedures, educating patients with pre-exam and post-exam requirements as necessary.
  • Organizes, generates, and distributes patient reminders, results, and recall letters.
  • Establishes files, maintains information, and scans medical records in a timely and organized manner.
  • Manages, directs, and responds to incoming office correspondence, including mail, email, faxes, and telephone calls.
  • Orders front desk supply inventory to ensure cost-effective departmental spending.
  • Attends and provides feedback for departmental staff meetings.
Requirements
  • Customer service and clerical experience.
  • Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies.
  • Must have working knowledge of the English language, including reading, writing, and speaking English.
What We Offer

Vail Health Hospital offers a competitive hourly pay rate of $20.67-$24.25 USD, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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